Promoting Trust through Effective Advising Administration

  • Jeffrey McClellan Frostburg State University
Keywords: administration, advising, trust

Abstract

No Abstract Provided.

Author Biography

Jeffrey McClellan, Frostburg State University
Jeffrey L. McClellan is an associate professor of management at Frostburg State University. He can be reached at jlmcclellan@frostburg.edu.

References

Anderson, V., & Johnson, L. (1997). Systems thinking basics: From concepts to causal loops. Cambridge, MA: Pegasus Communications.

Bar-On, R., Maree, K., & Elias, M. J. (2007). Educating people to be emotionally intelligent. Westport, CT: Praeger.

Barnes, L. B. (1981). Managing the paradox of organizational trust. Harvard Business Review, 59(2), 107–­116.

Bass, B. M., & Riggio, R. E. (2006). Transformational leadership (2nd ed.). Mahwah, NJ: L. Erlbaum Associates.

Bellingham, R. (2003). Ethical leadership: Rebuilding trust in corporations (2nd ed.). Amherst, MA: HRD Press.

Bernthal, P. (2006). A survey of trust in the workplace: Executive summary. Retrieved from http://www.ddiworld.com/pdf/surveyoftrustintheworkplace_es_ddi.pdf

Bordas, J. (2007). Salsa, soul, and spirit: Leadership for a multicultural age. San Francisco, CA: Berrett-Koehler.

Boss, R. W. (2000). Preventing regression in teambuilding: A longitudinal study of the personal management interview. In R. T. Golembiewski (Ed.), Handbook of organizational consultation (2nd ed., pp. 107–117). New York, NY: Marcel Dekker.

Butler, J. K., & Cantrell, R. S. (1984). A behavioral decision theory approach to modeling dyadic trust in superiors and subordinates. Psychological Reports, 55(1), 19–28.

Cadwell, C., & Clapham, S. E. (2003). Organizational trustworthiness: An international perspective. Journal of Business Ethics, 43, 349–364.

Cameron, K. S. (2008). Positive leadership: Strategies for extraordinary performance. San Francisco, CA: Berrett-Koehler.

Chan, Y. H., Taylor, R. R., & Markham, S. (2008). The role of subordinates' trust in a social exchange driven empowerment process. Journal of Managerial Issues, 20(4), 444–467.

Costigan, R. D., Ilter, S. S., & Berman, J. J. (1998). A multi-dimensional study of trust in organizations. Journal of Managerial Issues, 10(3), 303–317.

Covey, S. R. (2004). The 8th habit: From effectiveness to greatness. New York, NY: Free Press.

Deutsch, M. (1960). The effect of motivation al orientation upon trust and suspicion. Human Relations, 13, 123–139.

Ender, S. C., & Wilkie, C. J. (2000). Advising students with special needs. In V. N. Gordon, Habley, W. R., & Associates (Eds.), Academic advising: A comprehensive handbook (pp. 118–143). San Francisco, CA: Jossey-Bass.

Farh, J., Liang, J., Chou, L., & Cheng, B. (2008). Paternalistic leadership in Chinese organizations. In C. C. Chen & Y. T. Lee (Eds.), Leadership and management in China: Philosophies, theories, and practices (pp. 171–205). New York, NY: Cambridge University.

Galford, R. M., & Drapeau, A. S. (2002). The trusted leader: Bringing out the best in your people and your company. New York, NY: Free Press.

George, B., Sims, P., McLean, A. N., & Mayer, D. (2007). Discovering your authentic leadership. Harvard Business Review, 85(2), 129–138.

Goldsmith, M., Lyons, L., & Freas, A. (2000). Coaching for leadership: How the world's greatest coaches help leaders learn. San Francisco, CA: Jossey-Bass/Pfeiffer.

Goleman, D. (2004). What makes a leader? Harvard Business Review, 82(1), 82–91.

Goleman, D., Boyatzis, R., & McKee, A. (2002). Primal leadership. Boston, MA: Harvard Business School Press.

Greenleaf, R. K. (2002). Servant leadership: A journey into the nature of legitimate power and greatness (25th Anniversary ed.). New York/Mahwah, NJ: Paulist Press.

Hagstrom, S. J., Skovholt, T. M., & Rivers, D. A. (1997). The advanced undecided student: A qualitative study. NACADA Journal, 17(2), 23–30.

Harding, B. (2009). From bridges to coalitions: Collaboration between academic advising units and offices that support students of color. NACADA Clearinghouse of Academic Advising Resources. Retrieved from http://www.nacada.ksu.edu/Resources/Clearinghouse/View-Articles/Collaboration-between-academic-advising-units-and-multicultural-offices.aspx

Heifetz, R. A. (1994). Leadership without easy answers. Cambridge, MA: Belknap Press of Harvard University Press.

Hosmer, L. T. (1995). Trust: The Connecting Link between Organizational Theory and Philosophical Ethics. Academy of Management Review, 20(2), 379-403.

Johnson, D., & Grayson, K. (2005). Cognitive and affective trust in service relationships. Journal of Business Research, 58, 500-507.

Joseph, E. E., & Winston, B. E. (2005). A correlation of servant leadership, leader trust, and organizational trust. Leadership and Organizational Development Journal 26(1), 6-22.

Kramer, R. M. (2009). Rethinking Trust. Harvard Business Review, 87(6), 68-77.

Latiff, D. A. (2003). Using supportive communication to foster the department head/junior faculty relationship. American Journal of Pharmaceutical Education, 67(4).

Lewicki, R. J. (2006). Trust, trust development, and trust repair. In M. Deutsch, P. T. Coleman & E. C. Marcus (Eds.), The handbook of conflict resolution: Theory and practice (2nd ed., pp. 92-119). San Francisco, CA: Jossey-Bass.

Lyman, A. (2003). Building trust in the workplace: Why trust brings out the best in your employees. Strategic HR Review, 3(1), 24-27.

McClellan, J. L. (2009a). The Importance of Values and Values Management in Advising Administration and Leadership. The Mentor: An Academic Advising Journal Retrieved January 18, 2009, from http://www.psu.edu/dus/mentor/091014jm.htm

McClellan, J. L. (2009b). Levels of leadership and transcendent servant leadership development. Journal of Leadership Education, 8(2), 88-110.

McClellan, J. L. (2011a). Being an effective leader. In J. Joslin & N. Markee (Eds.), Academic Advising Administration: Essential knowledge and skills for the 21st century. NACADA Monograph Series, No. 22 (Vol. 149–164). Manhattan, KS: National Academic Advising Association.

McClellan, J. L. (2011b). Being an effective leader Academic advising administration: Essential knowledge and skills for the 21rst century. NACADA Monograph Series (Vol. 22, pp. 149–164).

Melohn, T. H. (1983). How to build employee trust and productivity. Harvard Business Review, 61(1), 56–61.

Poulson, B. (2003). A third voice: A review of empirical research on the psychological outcomes of restorative justice. Utah Law Review, 2003(1), 167–203.

Robbins, R., & Zarges, K. M. (2011). Assessment of academic advising: A summary of the process. NACADA clearinghouse of academic advising resources, Retrieved from http://www.nacada.ksu.edu/Resources/Clearinghouse/View-Articles/Assessment-of-academic-advising.aspx

Rogers, R. W., & Riddle, S. (n.d.). Trust in the workplace. [Monograph]. Retrieved from http://www.ddiworld.com/DDIWorld/media/white-papers/trustmonograph_mg_ddi.pdf?ext=.pdf

Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross discipline view of trust. Academy of Management Review, 23(3), 393–404.

Sankar, Y. (2003). Character not charisma is the critical measure of leadership excellence. Journal of Leadership and Organizational Studies, 9(4), 45–55.

Schindler, P. L., & Thomas, C. C. (1993). The structure of interpersonal trust in the workplace. Psychological Reports, 73(2), 563–573.

Senge, P. M. (1990). The fifth discipline: The art and practice of the learning organization. New York: Doubleday/Currency.

Shoorman, F. D., Mayer, R. G., & Davis, J. H. (2007). An integrative model of trust: Past, present, and future. Academy of Management Review, 32(2), 344–354.

Sipe, J. W., & Frick, D. M. (2009). Seven pillars of servant leadership: Practicing the wisdom of leading by serving. Mahwah, New Jersey: Paulist Press.

Skiffington, S. M., & Zeus, P. (2002). The complete guide to coaching at work. Roseville, Australia: McGraw-Hill.

Smith, B. N., Montagno, R. V., & Kuzmenko, T. N. (2004). Transformational and servant leadership: Content and contextual comparisons. Journal of Leadership and Organizational Studies, 10(4), 80–91.

Spindler, C. M. (2008, March). You, me, and mom makes three: How academic advisors can capitalize on parental involvement. Academic advising today, 31(1).

Stone, A. G., Russell, R. F., & Patterson, K. (2003). Transformational vs. servant leadership: A difference in leader focus. Paper presented at the Servant Leadership Research Roundtable.

Swenson, C. (2000). Tools for teams: Building effective teams in the workplace. Boston: Pearson Custom.

Thomas, G. F., Zollin, R., & Hartman, J. L. (2009). The central role of communication and its effect on employee envolvement. Journal of Business Communication, 46(3), 287–310.

Whitmore, J. (1996). Coaching for performance (2nd ed.). London: Nicholas Brealey Publishing.

Willemyns, M., Gallois, C., & Callan, V. J. (2003). Trust me, I'm your boss: trust and power in supervisor-supervisee communication. International Journal of Human Resource Management, 14(1), 117–127.