Comparing Undergraduate Satisfaction with Faculty and Professional Advisers: A Multi-Method Approach


  • Faye Allard Union County College
  • Sangeeta Parashar Montclair State University



advisers, comparing, faculty, multi-method approach, professional, satisfaction, undergraduate


Given that "the quality of academic advising is the single most powerful predictor of satisfaction with the campus environment," it is disturbing to note that college students rank advising so unfavorably (Carey, 2008, p.12). Using a mixed-method approach (survey data followed by focus group interviews), this article addresses an important paradox: While student satisfaction with faculty advising is very polarized, tending to rate this kind of interaction very favorably or very poorly, students' experience with professional advisers is less variable, receiving neither very high or very low satisfaction ratings. This article argues that these results stem from a disconnect between students' expectations of advisers compared to what advisers assume is expected from them, and importantly, what they can realistically deliver. We conclude with a discussion about policy implications and suggestions.

Author Biographies

Faye Allard, Union County College

Faye Allard, Ph.D., recipient of the 2013 NACADA Faculty Advising Award, is an assistant professor of sociology at Union County College in Cranford, New Jersey. She can be reached at

Sangeeta Parashar, Montclair State University

Sangeeta Parashar, Ph.D., is an assistant professor of sociology at Montclair State University in Montclair, New Jersey. She can be reached at


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