Using Desktop Videoconferencing to Promote Collaboration and Graduate Student Success: A Virtual Advising System


  • Pamela A. Havice Clemson University
  • William L. Havice Clemson University
  • Tony W. Cawthon Clemson University
  • Guy E. Ilagan College of Charleston



The academic adviser is central to graduate student success. Yet relatively few studies exist on graduate advising; even fewer on graduate advisee satisfaction. Measuring advisee satisfaction, this pilot study compared traditional graduate academic advising to a user-friendly desktop videoconferencing system. Today's graduate students with geographic constraints, as well as work, family, and community responsibilities, need timely program and academic information. In a collaborative effort between student affairs and academics, one college explored a convenient and effective method of providing a complete academic advising experience that included videoconferencing. Advisee satisfaction responses from students in the virtual advising group were overwhelmingly positive. The study offers implications for all levels of university academic advising.